There's so much to be discovered on luna, but getting to know something new can be a little confusing 😖 That's why we've created some guides to help you Learn more about luna's features, and how to use them.
Keep scrolling to get to grips with Ask 💬
What is Ask? This feature allows you to Ask luna’s experts anonymous questions. When your question is answered, it’ll appear publicly in the Ask section of the app, and also in ‘Your answered questions’ in Profile.
Who answers my questions? All questions are answered by one of luna’s medical experts 🩺 then fact-checked at least once by another expert 💞You can meet the community by visiting the Ask section of the app – 💡tap their image bubbles to learn more about who they are.
What kinds of questions can I Ask? Whether your question is about periods and health, hair and beauty, relationships, debunking myths or something else, luna’s team will do their best to answer them for you
But, it’s really important to know that luna isn’t a crisis service and can’t diagnose anything for you. So, in some instances, luna will have to give you a private response to refer you elsewhere so you can get the answers you need 💙
How does the queue work? Once you’ve submitted a question, luna will let you know how many you have waiting in your queue. When you can see this, it means your question has been received and luna’s experts are working on your answer 🧑💻
luna’s experts work as fast as possible to get your questions, so please be patient and try not to ask the same question again while you’re waiting for your response 💖 – remember as luna isn’t a crisis service, and so can’t provide answers to urgent questions.
Where can I Ask a question? Head to the Ask page and click on ‘Ask an anonymous question’ in the pink bubble. Don’t be shy – all questions are totally anonymous
And before asking your question, try searching for related keywords or phrases in the top right of the page 🔍 This may save you time if your question has been answered before, and help you see how many others are having a similar experience!
Hope you love it as much as the luna team does
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